Refund Policy
At SilhouetteAI, we strive to ensure customer satisfaction with our services. If for any reason you are not satisfied with your purchase, you may be eligible for a refund under the terms outlined below.
Eligibility for Refunds
Refunds are typically issued for purchases made within the last 30 days. To be eligible for a refund, the following conditions must be met:
- The purchase must have been made directly on SilhouetteAIArt.com.
- Requests for refunds must be submitted within 30 days of the purchase date.
- The reason for the refund request should be clearly stated.
Non-refundable Items
Certain products or services may be non-refundable. These include:
- Services that have already been delivered or rendered.
- Products that are explicitly marked as non-refundable at the time of purchase.
How to Request a Refund
To request a refund, please contact our support team at yuemeijing01@gmail.com with your order details and reason for the request. Our team will review your request and respond within 5 business days.
Processing Time
Approved refunds will be processed within 7 to 10 business days. The refund will be issued to the original payment method used during the purchase.
If you have further questions about our refund policy, feel free to contact us at yuemeijing01@gmail.com.